Chatbots 101
Are you an HR or communications professional starting a chatbot project? You’ve come to the right place.
5 best practices for deploying an employee or HR chatbot
Focus on a narrow domain, have 1 killer feature, and 3 more best practices for HR chatbots.
Tangowork Release Notes
Release notes and version history for Tangowork.
Chatbot Case Study: Event Bot for Intranet Now Conference
Learn how Tangowork helped Intranet Now deploy an event chatbot for their conference
Chatbot Webinar Series
3 webinars for 3 kinds of chatbots: HR, Intranets, and Events. Features chatbots in action and “lessons learned”.
When a chatbot is better than an intranet—and when it’s not
7 scenarios where a chatbot beats an intranet, plus 4 scenarios where an intranet beats a chatbot
Make your intranet available on Slack with a Tangowork chatbot
Heavy Slack use reduces intranet use. Fix this by connecting Slack to your intranet via Tangowork
Chatbot Case Study: Bupa, an International Healthcare Company
Learn how a global healthcare company used a Tangowork employee chatbot to support an office move
Deploying a Chatbot at a Global Insurance Company (Webinar)
Learn best practices for deploying an employee chatbot, including tips for Skype for Business and a suggested project plan
When the chatbot doesn’t have the answer: Tangowork v13
New options for when the chatbot understands, but doesn’t have the answer
Chatbots succeed because employees’ computer skills are worse than you think
Only 5% of employees have “strong” computer skills. But all of them understand chatbots
Chatbots for Sharepoint: Tangowork v12
SharePoint chatbots, Skype emojis, a management console overhaul, and deeper LUIS integration
Interview: Chuck Chats
Chris McGrath and Chuck Gose discuss chatbot personality, user testing, AI and more
Messages with multiple intents: Tangowork v11
Multi-intent messages make content management easier for certain scenarios
Interview with Marginalia Magazine
Chris McGrath and Gloria Lombardi discuss the present and future of chatbots in the digital workplace
Why a slow-growing pilot is vital for chatbot success
Pilots are vital for chatbot development. Small teams can’t anticipate all the questions users will ask the bot
How to Buy an Employee Chatbot in 10 Simple Steps
40-page workbook walks you through 10 clear, actionable steps to buying an enterprise chatbot platform.
Download: Project Plan for an Enterprise Chatbot
Download a high-level project plan for an enterprise chatbot.
New search technology: Tangowork v7
New search technology provides the right response to user input, even when it’s incomplete, unexpected or misspelled.
Chatbot Vocabulary: 10 Chatbot Terms You Need to Know
Chatbot development has its own vocabulary. Learn about utterances, intents and entities.
Intent Management & Embedded Web Chat: Tangowork v6
Intent management and embedded web chat are new to Tangowork v6.
How to Build an Event Chatbot (Webinar)
Skip the conference app! Learn how to build an event chatbot to connect with attendees.
Enhanced Management Console: Tangowork v5
Usability enhancements to management console. New options for image upload.
Skype for Business, Image Management: Tangowork v4
Skype for Business. Spellcheck. Upload, manipulate and manage images.
Webinar: How to Create a CNN-style News Chatbot for Your Organization
Learn how to create a news chatbot to help you share news & alerts at your organization, internally and externally.
Podcast: Chatbots Will Change Employee Communications
Learn why and how companies are using chatbots to communicate with employees, plus where chatbots are headed.
How To Build a Chatbot Just Like CNN’s For Internal Comms
CNN has one of the best news chatbots out there. Use Tangowork to build one just like it for internal comms.
Carousels & Buttons: New in Tangowork v3
We’ve added images, buttons, and horizontal scrollable carousels in Tangowork v3.
Interview: Chatbots and the future of intranets
In this brief interview, Chris McGrath discusses the future of intranets and chatbots.
Release notes: Tangowork v2
New features include an org switcher, a preferences API, and new message configuration options
Take a Tour of Tangowork on Wednesday, April 19
Enjoy a group demo of Tangowork in a relaxed, low-pressure setting. Ask questions via chat.
What I learned at Denmark’s IntraTeam Event
“Free beer is a great motivator” and 9 other takeaways from the 2017 IntraTeam Event in Copenhagen.
Webinar: Why Chatbots Will Transform Mobile Intranets
In this 30-minute webinar, learn the 9 reasons why chatbots will power the next generation of mobile intranets.
Videos of Basic Tangowork Features
Check out these four super-short videos to get an overview of the basic employee chatbot features in Tangowork.
Chatbot Consulting: Tangowork & Enterprise Strategies
Tangowork Software has entered a strategic relationship with Enterprise Strategies to deliver chatbot consulting to large enterprise. Together with Enterprise Strategies, Tangowork offers chatbot software, chatbot custom development, and chatbot consulting.
Webinar: How to Design a Chatbot For Your Organization
Learn the key steps to planning a chatbot. All attendees receive a Project Plan template they can use for their own chatbot projects.
Webinar: Why Chatbots Are the Next Big Thing for Internal Communicators
If you’re an internal communicator, sign up for our upcoming webinar. You’ll see examples of real chatbots and learn about the 5 best ways you can use them.
My 12-year-old reviews Duolingo’s new chatbot
Duolingo’s chatbot is instantly familiar. Inline help & auto-complete keep conversation flowing even when dialog is advanced. Gamification motivates users.
Podcast: Shel Holtz & Chris McGrath talk chatbots
Shel Holtz and I recently discussed chatbots on his For Immediate Release (FIR) podcast network. In this interview, we discuss: The rise of chatbots How chatbots will enhance internal communication Categories of chatbots How Artificial Intelligence and Natural...
Podcast: Chatbots for Internal Communications
Listen to a podcast about what chatbots are, how they’re used, and where they’re headed. All within the context of internal comms.
How to Run a Chatbot Strategy Workshop
An effective chatbot strategy session can be conducted remotely with screensharing, SurveyMonkey and careful facilitation.
10 Reasons Why Chatbots Will Save Internal Communications
Chatbots are a transformative technology for internal communicators for the 10 reasons listed in this post.
Register for a live demo
Tangowork is chatbots for HR, intranets, and internal communications. Help employees instantly, automatically, and 24x7, all from within Skype, Slack, Teams and more.