Last week in London I met with Gloria Lombardi, publisher of the online magazine “Marginalia”. We talked all about chatbots and the digital workplace, and the interview is published here: How Chatbots Are Already Changing Workplace Communications. Some of the topics we covered:
- Reasons for the sudden proliferation of chatbots
- The importance of focusing on a narrow domain
- Where AI fits in the world of chatbots
- Where chatbots are headed in the next 5 to 10 years