Consultants for Digital Transformation

We use research, design and technology to create better digital experiences: intranets, AI assistants, and accreditation systems.

Services for Intranets & Digital Workplaces

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Technology Selection

We help you prioritize and focus on your business objectives and then evaluate intranet vendors against criteria that matters.

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Intranet Design

Functional design, interface design and visual design. Services include journey mapping, information architecture and prototyping.

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Configuration & Launch

Our fast, efficient process starts with prioritized business objectives and rapidly moves through navigation structure, page layout, branding, training and launch.

Intranet Case Studies & Advice

Running an Intranet Workshop: Sharing the Agenda (or “Hero’s Journey”)

The Hero's Journey is a great way to share the agenda for your intranet workshop.

Intranet Case Study: Coast Mental Health

Tangowork helped Coast plan, select, configure and launch a new intranet for 700 staff.

Running an Intranet Workshop: How to Warm Up the Room

Try Hopes and Fears or Trading Cards to get creative juices flowing.

Services for Chatbots & AI Assistants

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User Research

Interviews, workshops and journey mapping to understand user’s needs

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Information Design

Analysis & repackaging of content into bite-size chunks

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Conversation Authoring

Design of conversation flows: text-only, button-based and multimedia

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Custom Development

Multi-channel chatbots based on Rasa or the Microsoft Bot Framework

Chatbot Case Studies & Resources

How We Used Contentful to Build a Chatbot That Helps With Everyday Legal Problems

We used Contentful and Rasa to build a chatbot that helps people get information to solve common legal problems.

Why we dropped the Microsoft Bot Framework and became Rasa consultants

We switched to the Rasa platform so that our chatbots can run privately, on any infrastructure, and to gain contextual understanding

Download: Project Plan for an Enterprise Chatbot

Updated for 2019. Download our proven project plan for enterprise chatbots.

Services for Policies & Procedures

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Business Process Redesign

Identify pain points and opportunities with current processes

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Content Transformation

Move from a mess of Word and PDFs to a fast, organized, web-based system

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Policies & Procedures Technology

A cloud platform to search, read and edit P&Ps / SOPs from your laptop or phone

Let’s talk

Contact us to discuss how we can help with your digital transformation project.

Tangowork’s consultants use research, design and technology to help your organization create better digital experiences. We specialize in intranets, AI assistants and portals for policies & procedures.