Consulting for employee chatbots & conversational interfaces
Through thoughtful research, careful information design and elegant conversation authoring, we help you build chatbots that support, nudge or educate your workforce.
Consulting for employee chatbots & conversational interfaces
Through thoughtful research, careful information design and elegant conversation authoring, we help you build chatbots that support, nudge or educate your workforce.
Our Services
User Research
Interviews, workshops and journey mapping to understand user’s needs
Information Design
Analysis & repackaging of content into bite-size chunks
Conversation Authoring
Design of conversation flows: text-only, button-based and multimedia
Custom Development
Multi-channel chatbots based on the Microsoft Bot Framework
Our Chatbot Accelerator
Deploy employee chatbots in a fraction of the time with our highly customizable platform, built with Microsoft Cognitive Services
Chat in SharePoint, Slack, SMS, more
Leverage your employees’ messaging apps. Do you have Office 365? The Tangowork Chatbot Accelerator supports Skype for Business, SharePoint and Teams. Slack or Workplace by Facebook? We support them too.
Add chatbot conversations in seconds
In a single step, tell the Tangowork Chatbot Accelerator what your employee will say and how the chatbot should respond. Fine-tune the interaction with over 50 options.
Get instant answers to questions
Instead of logging onto SharePoint or combing through intranet pages, employees can just type a quick question in their messaging app. Chatbots work 24×7 and they answer instantly.
Receive proactive news and alerts
Employees can receive important news and alerts where it can’t be missed: in their messaging apps. Broadcasts can be instant or scheduled in advance.
Save time with machine learning
Add a few samples of how an employee will ask a question. Then let our machine learning figure out the rest.
Improve conversations with Transcripts
Read transcripts from employee/chatbot conversations. Quickly correct misunderstood input. Collaborate with other administrators via Notes.
Integrate with other systems
Retrieve or synchronize content from your intranet or other sources. Execute custom code in response to user input. The Tangowork Chatbot Accelerator is built ground-up as a JSON-serving API.
Measure performance with chat analytics
Monitor traffic, retention, and channel usage. See where conversations succeed and where they fail.
Branding
Chatbots built on Tangowork’s Chatbot Accelerator are completely customizable. Your organization can have its own bot on the major platforms, with its own personality and branding.
What can chatbots do for your organization?
Deliver eLearning
Use micro-courses to train employees in bite-sized chunks
Reach employees who don't have email
Ideal for healthcare, hospitality, industrial, logistics, retail
Send safety alerts
Notify all staff of emergencies, recalls, weather events
Share news instantly
Get your news read. 90% of text messages are read within 3 minutes
Reduce support burden
Answer employee questions before they reach your helpdesk
Make intranet available in messaging app
Access your intranet via Slack, Teams, or other messaging apps
Case Studies & Resources
Download: Project Plan for an Enterprise Chatbot
Updated for 2019. Download our proven project plan for enterprise chatbots.
Use Chatbots for Employee eLearning
Chatbots are ideal for eLearning. Use them to nudge, train, and educate your workforce.
Chatbot Case Study: Event Bot for Intranet Now Conference
Learn how Tangowork helped Intranet Now deploy an event chatbot for their conference
When a chatbot is better than an intranet—and when it’s not
7 scenarios where a chatbot beats an intranet, plus 4 scenarios where an intranet beats a chatbot
Chatbot Case Study: Bupa, an International Healthcare Company
Learn how a global healthcare company used a Tangowork employee chatbot to support an office move
How to Buy an Employee Chatbot in 10 Simple Steps
40-page workbook walks you through 10 clear, actionable steps to buying an enterprise chatbot platform.
Tangowork’s expert consultants help you build chatbots that support, nudge or educate your workforce.