Interview: Chuck Chats

by Chris McGrath | Nov 1, 2017

I just had a fun interview with Chuck Gose for Bananatag‘s Chuck Chat’s feature. Some of the topics we covered:

  • How chatbot transcripts enable constant user research

  • The hierarchy of needs for chatbots: functional, useful, delightful

  • Where personality fits in chatbot development

  • Measuring chatbot success

  • Chatbots and AI

Read the full interview here.