Chatbot Case Study: Bupa, an International Healthcare Company
When Bupa, an international healthcare company with 80,000 employees, decided to relocate its London offices, they turned to Tangowork to create a chatbot to support the move.
- What’s the closest station to the new office?
- How do I contact Payroll?
- Are there gyms nearby? Do we get a discount?
Press the play button to watch a real conversation with Cyan, Bupa’s Tangowork built chatbot
“We went with Tangowork because they could get us up and running so quickly. And Tangowork has proven to be an exceptionally easy platform to work with.”
The single most common question the chatbot receives is “what’s the password for guest wifi?” The wifi password changes frequently and many employees have found that the fastest way to get it is to simply turn to Skype for Business and ask Cyan.
Del is pleased with the results so far. “Employees are intrigued by Cyan,” he explains. “We already see many opportunities to expand our use of chatbots at Bupa.”
And what about working with Tangowork? “We went with Tangowork because they could get us up and running so quickly. And Tangowork (Chatbot Accelerator) has proven to be an exceptionally easy platform to work with. Their team was efficient and professional, and the product itself keeps getting better and better.”