Use chatbots for employee eLearning
by Chris McGrath | Oct 8, 2018
I recently had to use the eLearning system at a Fortune 100 corporation. All consultants, including me, were required to complete a module on Privacy. I was struck by 3 things:
How dated the eLearning system felt
How difficult the interface was to understand
How disruptive the training was to my day
If you use an eLearning system at your organization, there’s a good chance you feel similarly. I believe chatbots have the potential to transform eLearning at any organization. Watch this demo of the Tangowork Chatbot Accelerator configured for micro-learning:
There are 3 reasons why chatbots are so powerful for eLearning:
1. The interface is intuitive. Everyone understands how to use the messaging-style conversational interface.
2. The information is bite-sized. The nature of the chatbot medium forces brevity.
3. Chatbots can nudge. A short, proactive broadcast can be sent to employees’ messaging apps, nudging them towards the desired behavior.
The eLearning systems in most organizations are getting long in the tooth. eLearning by chatbot — or “microlearning” — is an exciting development for anyone tasked with delivering a training or change management initiative to a large group of employees.