Interview: Chatbots and the future of intranets

Mar 30, 2017

In this brief video interview from the IntraTeam Event in Copenhagen, Chris McGrath talks about the future of intranets and the impact of chatbots. Key highlights:

1. Chatbots are increasingly popular due to the heavy use of messaging apps and the intuitive speech-bubble interface

2. As intranets adopt chatbots, many intranet features and functions will become conversational

3. As intranets move more to mobile, they will become more relevant to the traditionally disconnected workforce — those in industries like retail, healthcare, hospitality, manufacturing and logistics

4. Almost all new intranet projects are initiated in the cloud, which frees up the intranet team to worry about making the intranet useful rather than doing things like server upgrades

5. It will become more common for teams to choose their own productivity tools, such as Slack, Evernote and Dropbox, while the intranet remains as a shared hub

Tangowork: Chatbots for Internal Communications

Tangowork is chatbots for internal communications. Send communications where you know your staff will see them: in their messaging app.