Podcast: Shel Holtz & Chris McGrath talk chatbots

Shel Holtz and I recently discussed chatbots on his For Immediate Release (FIR) podcast network. In this interview, we discuss:

  • The rise of chatbots

  • How chatbots will enhance internal communication

  • Categories of chatbots

  • How Artificial Intelligence and Natural Language Processing enhance chatbots’ usability

Give it a listen.