Ideas, updates and case studies from Tangowork on creating better digital experiences.
We built Beagle+, a legal AI chatbot for BC. It's scary good.
We combined proprietary data with OpenAI language models to create an AI chatbot that answers questions about the law in BC.
Tangowork redevelops BC Unclaimed’s brand and website
9-month project included rebranding, design and UX writing, user testing and website development.
BCUPS to BC Unclaimed: Rebranding the BC Unclaimed Property Society
“The Society” was vague, and the acronym “BCUPS” sounded like a delivery company or a bra size
Is this legit? Establishing legitimacy through design
On first glance, some people were dismissing BC Unclaimed as a scam.
Performant and accessible: How we achieved near-perfect scores on BC Unclaimed’s website
We used Jamstack development with Contentful and NextJS, accessibility audits, and blind user testing.
Enhancing security by moving beyond Wordpress
We designed a serverless architecture on AWS with Cognito, VPC, WAF and Lambdas
Tracking website success with surveys and dashboards
BC Unclaimed has access to troves of data. But how could they turn that data into actionable insights?
RSL launches new intranet powered by Teams, Viva and SharePoint
Tangowork helps RSL leverage their Microsoft 365 investment with intranet that promotes communication and collaboration
Real-time data dashboard answers the biggest question for People’s Law School
Tangowork worked with the lawyers at People’s Law School to answer the question: are we making a difference?
Consumers create demand letters with Write My Rights
Tangowork worked with the lawyers at Write My Rights to build a software product that generates demand letters for consumers.
Enhanced Google Sheets integration for Docassemble
When our client needed robust data collection and reporting, we wrote a custom Python module for enhanced Google Sheets integration
Tangowork launches improved document builders for People's Law School
The new document builders are easy-to-use, mobile-friendly, and generate legal documents in Word and PDF formats
Great products are useful, usable, and beautiful—in that order
Visual design isn’t nearly as important as whether your product solves a real problem.
How Tangowork helped People's Law School measure performance
Tangowork built a data dashboard that integrates qualitative and quantitative data for People's Law School. Google Ads, Google Analytics, YouTube and a custom satisfaction survey all feed data.
Integris tops list of fastest credit union websites in B.C.
An analysis by Tangowork revealed that Integris has the fastest credit union website in BC — faster than all the big banks, too.
How you can grow your website traffic 51%—overnight—by radically increasing speed
We rebuilt a public legal information website, Dial-A-Law, with one focus: increasing performance.
How we used Contentful to build a chatbot that helps with everyday legal problems
We used Contentful and Rasa to build a chatbot that helps people get information to solve common legal problems.
Running an intranet workshop: sharing the agenda (or “Hero’s Journey”)
The Hero’s Journey is a great way to share the agenda for your intranet workshop.
Intranet Case Study: Coast Mental Health
Tangowork helped Coast plan, select, configure and launch a new intranet for 700 staff.
Running an Intranet Workshop: How to Warm Up the Room
Try Hopes and Fears or Trading Cards to get creative juices flowing.
Chatbot Case Study: Event Bot for Intranet Now Conference
Learn how Tangowork helped Intranet Now deploy an event chatbot for their conference
Use chatbots for employee eLearning
Chatbots are ideal for eLearning. Use them to nudge, train, and educate your workforce.
Chatbot webinar series
3 webinars for 3 kinds of chatbots: HR, Intranets, and Events. Features chatbots in action and “lessons learned”.
5 best practices for deploying an employee or HR chatbot
Focus on a narrow domain, have 1 killer feature, and 3 more best practices for HR chatbots.
When a chatbot is better than an intranet—and when it’s not
7 scenarios where a chatbot beats an intranet, plus 4 scenarios where an intranet beats a chatbot
Make your intranet available on Slack with a chatbot
Heavy Slack use reduces intranet use. Fix this by connecting Slack to your intranet via a chatbot
Chatbot Case Study: Bupa, an International Healthcare Company
Learn how a global healthcare company used a Tangowork employee chatbot to support an office move
Deploying a chatbot at a global insurance company (webinar)
Learn best practices for deploying an employee chatbot, including tips for Skype for Business and a suggested project plan
When the chatbot doesn’t have the answer: Tangowork Chatbot Accelerator v13
New options for when the chatbot understands, but doesn’t have the answer
Chatbots succeed because employees’ computer skills are worse than you think
Only 5% of employees have “strong” computer skills. But all of them understand chatbots
Interview: Chuck Chats
Chris McGrath and Chuck Gose discuss chatbot personality, user testing, AI and more
Interview with Marginalia Magazine
Chris McGrath and Gloria Lombardi discuss the present and future of chatbots in the digital workplace
Why a slow-growing pilot is vital for chatbot success
Pilots are vital for chatbot development. Small teams can’t anticipate all the questions users will ask the bot
Chatbot Vocabulary: 10 Chatbot Terms You Need to Know
Chatbot development has its own vocabulary. Learn about utterances, intents and entities.
How to Build an Event Chatbot (Webinar)
Skip the conference app! Learn how to build an event chatbot to connect with attendees.
Webinar: How to Create a CNN-style News Chatbot for Your Organization
Learn how to create a news chatbot to help you share news & alerts at your organization, internally and externally
When Your Intranet is Too Successful
Some would kill to have this kind of intranet usage. But for those that do, it’s killing them.
Podcast: Chatbots Will Change Employee Communications
Learn why and how companies are using chatbots to communicate with employees, plus where chatbots are headed.
How To Build a Chatbot Just Like CNN’s For Internal Comms
CNN has one of the best news chatbots out there. Use Tangowork to build one just like it for internal comms.
Interview: Chatbots and the future of intranets
In this brief interview, Chris McGrath discusses the future of intranets and chatbots.
Webinar: Why Chatbots Will Transform Mobile Intranets
In this 30-minute webinar, learn the 9 reasons why chatbots will power the next generation of mobile intranets.
What I learned at Denmark’s IntraTeam Event
“Free beer is a great motivator” and 9 other takeaways from the 2017 IntraTeam Event in Copenhagen.
Videos of Basic Tangowork Chatbot Accelertor Features
Check out these four super-short videos to get an overview of the basic employee chatbot features in the Tangowork Chatbot Accelerator.
Webinar: How to Design a Chatbot For Your Organization
Learn the key steps to planning a chatbot. All attendees receive a Project Plan template they can use for their own chatbot projects.
Webinar: Why Chatbots Are the Next Big Thing for Internal Communicators
If you’re an internal communicator, sign up for our upcoming webinar. You’ll see examples of real chatbots and learn about the 5 best ways you can use them.
Podcast: Shel Holtz & Chris McGrath talk chatbots
Shel Holtz and I recently discussed chatbots on his For Immediate Release (FIR) podcast network. We discuss: The rise of chatbots How chatbots will enhance internal communication and more
Podcast: Chatbots for Internal Communications
Listen to a podcast about what chatbots are, how they’re used, and where they’re headed. All within the context of internal comms.
How to Run a Chatbot Strategy Workshop
An effective chatbot strategy session can be conducted remotely with screensharing, SurveyMonkey and careful facilitation.
10 Reasons Why Chatbots Will Save Internal Communications
Chatbots are a transformative technology for internal communicators for the 10 reasons listed in this post.
Take a Tour of the Tangowork Chatbot Accelerator on Wednesday, April 19
Enjoy a group demo of the Tangowork Chatbot Accelerator in a relaxed, low-pressure setting. Ask questions via chat.
Fit your intranet features into one of these buckets: Gamechangers, Showstoppers, Entanglers and Distractions
When designing your intranet, spend as much time as possible on Gamechangers — the features that delight your users.
Merging? Retain employees by over-communicating
In a merger, there’s no such thing as too much communication, and intranets play a vital role.
Enterprise Social Software Case Study: Intrawest Placemaking
A case study of the social intranet of one of my clients, Intrawest Placemaking. Eight screenshots are included.
ThoughtFarmer, SharePoint, Wikis, and the lack of good intranet software
There is a lack of good intranet software in the world.